Shipping policy

SHIPPING POLICY — MUSEWRAP

Last Updated: August 2026

At Musewrap, we aim to make sure your order reaches you safely and on time. Please read the following shipping policy before placing your order.

1. ORDER PROCESSING

• Orders are generally processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Once your order has been shipped, you will receive tracking information through the contact details provided at checkout.

2. SHIPPING TIME

• Standard delivery across India generally takes 3–7 business days after dispatch.
• Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
• Remote or hard-to-reach locations may require additional delivery time.

3. SHIPPING CHARGES

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• Any free-shipping offers will be subject to the terms mentioned at the time of purchase.

4. ORDER TRACKING

Once your order has been dispatched, we will provide a tracking number or tracking link where available.

Customers can use the tracking information to monitor the status of their shipment.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/Flat number
• Street/Area
• City
• State
• PIN code
• Valid phone number

Musewrap will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

6. DELIVERY ATTEMPTS

Our courier partners may make multiple delivery attempts before returning an undelivered package to us.

If an order is returned because the customer was unavailable, refused delivery, provided an incorrect address, or failed to accept the shipment, additional shipping charges may apply for re-shipping the order.

7. DELAYED OR LOST SHIPMENTS

While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances outside our control, including:

• Weather conditions
• Natural disasters
• Transportation delays
• Courier operational issues
• Public holidays
• Strikes or disruptions
• Incorrect address information
• Other unforeseen circumstances

If your shipment appears significantly delayed or lost, please contact us so that we can assist you in contacting the courier and investigating the shipment.

8. DAMAGED PACKAGES

If your package arrives visibly damaged, please contact us as soon as possible.

For damaged or incorrect orders, we may request photographs or videos of the package and product to help us investigate the issue with our shipping partner.

9. CONTACT US

For any questions regarding shipping or your order, please contact us:

Musewrap

Address:
House No. 3294,
Ward No. 22,
Joginder Nagar,
Jagadhri,
Yamuna Nagar,
Haryana, India — 135001

Email: musewrap@protonmail.com
Phone: +91 8570876393

By placing an order with Musewrap, you acknowledge and agree to the terms outlined in this Shipping Policy.